OUR STUDIO REMAINS OPEN
Our Sydney studio is still open and processing all online orders including engraving. We're aiming to process orders within 48 hours, however, with less staff in the studio, we appreciate your patience if there are slight delays.
Engraving orders are done in our Sydney studio and take 2-3 days to be processed.
Here are some of the current measures put in place to ensure the safety of our customers and KA team.
To keep our studio safe we are currently operating with less staff than usual. This means we currently have delays with customer enquiries and a backlog of orders.
At the moment we estimate customer support enquiries will be responded to and orders processed within 1- 3 business days.
We appreciate your patience during this time and will reply to you as soon as we can during our studio hours of 8:30am - 4:30pm AEST. If there are any queries we can assist you with, please reach out via email at firstname.lastname@example.org or phone us on +61 499 277 039.
After each shift, the studio equipment and surfaces are wiped down and disinfected for the next team's shift. Staff are frequently washing throughout the day and there are multiple hand sanitising stations set up in the studio.
Where possible, your jewellery will arrive in its packaging to avoid staff directly handling the piece before it's delivered to you.
We have extended our return period to 60 days due to various lockdown measures around the world. We want to offer our customers flexibility and support during this hard time, please contact our customer service team if we can assist in any way.
Once we receive returns, please allow 5 business day to process your credit note or refund.