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FREE SHIPPING WITH ORDERS OVER $150


FAQ

SHIPPING & DELIVERY

HOW LONG DOES DELIVERY TAKE?

Orders made before 12pm will be shipped same day.

If your order requires engraving, please allow 3-5 business days for us to process your order.  All engraving is done with utmost care, in house, at our Studio in Australia.  

Once your order has been dispatched from our studio, delivery times are as below: 

Australia 1-3 business days
New Zealand 1-3 business days
United Kingdom 1-3 business days
Europe 2-5 business days 
United States 7-14 business days
Other International 7-20 business days 


DO YOU OFFER FREE SHIPPING?

Yes, when you place an order over $150, which is noted on the shipping page and on website banners.

CAN I TRACK MY DELIVERY?

Yes, you will receive an email providing a tracking number and link once your order has been dispatched through Australia post. You can follow its journey right to your door.

DO YOU SHIP WORLDWIDE?

Yes. UK and European orders will be dispatched from our base in Dorset. NZ orders from our Christchurch base. All other countries will be dispatched from our Sydney studio.


CAN I PICK UP MY ORDER?

Unfortunately due to security reasons, we are unable to allow public access to our studio.


CAN MY PARCEL BE REDIRECTED?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be able to sign for the package. 

If in the case you would like your parcel to be left in a safe spot without a signature, please make a note of this in your delivery details when placing your order. 

*Please note: we do not take responsibility for orders left without signature.

CAN I SELECT EXPRESS SHIPPING?

We send all orders via Express Post within Australia, NZ, UK and Europe. 

Please contact the studio if you require express shipping outside these locations and we'll do our best to meet your delivery deadline.  Please note, extra charges may apply.

 

ORDERS

CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?

Once your order is engraved or shipped, we're unable to change it.  If you require a change to your order, please call us as soon as possible on +61 499 277 029.

Refer to your order confirmation email for details on changes to your order.

 

STOCK AVAILABILITY

DO YOU ONLY STOCK ONLINE?

In addition to our online store, we also sell our pieces through certain retailers. To find your nearest stockist, please click on the below link: 
https://us.kirstinash.com/pages/store-locator

As we are not able to access our stockists individual inventory systems, we are unable to confirm whether a stockist has a particular piece available. In this case you would need to call the stockist directly.

IS THERE SOMEWHERE I CAN VIEW THE PIECES BEFORE I PURCHASE ONLINE?

Whilst we do not have a physical store, you can certainly find our pieces through our stockists https://us.kirstinash.com/pages/store-locator

 

WHAT IF AN ITEM IS SOLD OUT ONLINE?

Please feel free to call us directly to enquire as to when the item will be available on +61 499 277 029 or email our Studio at info@kirstinash.com.

 

 

RETURNS

CAN I RETURN MY ORDER?

We offer a 30 day return policy on full priced items that are unworn and in original packaging.  Your purchase can be returned for a 12 month credit voucher, refund or exchange (for ring sizes only).

Please note: we are unable to offer returns on sale items, unless you require an exchange for a ring size. All sale items have a note on their product page noting it cannot be returned.

If your jewellery matches the above conditions, have your order number ready and lodge a return by filling out the form via the page below.

https://us.kirstinash.com/pages/returns

Returns will only be considered if your jewellery is purchased from www.kirstinash.com. We do not offer returns for items purchased from our stockists.

Return shipping costs, customs charges, govt taxes and duties for international orders are also not covered.

For all wholesale enquiries regarding repairs and exchanges, please contact orders@kirstinash.com or call +61 499 277 029 with any questions.

CAN I RETURN PIECES PURCHASED THROUGH A STOCKIST?

We recommend contacting the stockist in the first instance for a resolution. If they are unable to assist, please contact our customer service team via info@kirstinash.com so we can assess the situation.

 

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